Sensitisation training for bus service staff was ‘just the ticket’
In the daily crush of rush-hour commuting, the needs of disabled folk
can easily be overlooked. Systems and signage may help – but staff of
Tshwane’s rapid transit system have recognised that it’s the human touch
and proper awareness of its staff that will make the real difference.
Rising to the opportunity, Blind SA’s Orientation and Mobility team
recently led a collaborative sensitisation workshop initiated by the Are
Yeng Bus Service in the City of Tshwane. In attendance were 36 staff
from Are Yeng – including drivers and other customer-facing staff who
encounter visually impaired travellers daily.
Guiding the training was a desire to design an approach that delivers
appropriate and accessible service to the bus company’s blind commuters.
The training included how to best communicate and handle visually
impaired people through the key steps of waiting at bus stations,
getting on board, travelling, and finally exiting the bus.
This was a real great programme. We would like to work together on the COVID-19 initiatives.
Blind SA was honoured and privileged to work with Tshwane in making accessible, integrated, affordable and safe public transport for blind and partially sighted persons. We look forward to working with the Tshwane Municipality during the COVID-19 pandemic to provide a sustainable and enriching empowerment programme for our beneficiaries.